Privacy Policy


Darcy Hart is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


By using this website or submitting an enquiry, you consent to the practices described in this policy.

 

1. Who We Are


This website is operated by Darcy Hart, a sole trader trading as Darcy Hart, based in Brisbane, Queensland, Australia.


Contact: Enquiries@DarcyHart.com.au



2. What Personal Information We Collect


We only collect personal information that is necessary to respond to your enquiry or provide our services. This may include:

  • Your first and last name
  • Your partner's name (for couple portrait enquiries)
  • Email address
  • Phone number
  • Wedding or event date and venue
  • Information about your event, preferences, and love story (as shared in your enquiry)
  • How you heard about Darcy Hart


We do not collect sensitive information such as financial account details, government identifiers, or health information through this website.



3. How We Collect Personal Information


We collect personal information directly from you when you:

  • Submit an enquiry through the enquiry form on this website
  • Contact us by email
  • Place an order or make a commission enquiry through the Shop page


We do not collect personal information through cookies, tracking pixels, or behavioural advertising on this site.



4. How We Use Your Personal Information


Your personal information is used solely for the purpose of:

  • Responding to your enquiry and checking availability for your event
  • Sending you a contract and deposit invoice if your date is available and you wish to proceed
  • Communicating with you about your booking, event details, and artwork delivery
  • Fulfilling any Shop order or custom commission you have requested


We will not use your personal information for any unrelated purpose without your consent.



5. Marketing Communications


Darcy Hart does not send unsolicited marketing emails. If you would like to receive updates about new work or availability, you are welcome to follow @darcy.h.art on Instagram or TikTok.



6. How We Store and Protect Your Information


Your personal information is stored securely in email correspondence and any associated booking tools used by Darcy Hart. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, and disclosure.


We retain your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by law.



7. Disclosure of Personal Information


We do not sell, rent, or trade your personal information to third parties.


We may disclose your personal information in limited circumstances, including:

  • Where required or authorised by law
  • To service providers who assist in operating our business (such as email providers), who are obligated to keep your information confidential


We will not share your personal information with other businesses or individuals for marketing or commercial purposes.



8. Portfolio and Promotional Use of Images


If Darcy Hart photographs your event or artwork for portfolio or promotional purposes, images may be shared on this website or on social media. No personal identifying information (such as your full name or contact details) will be shared publicly without your explicit consent.


If you prefer that your event not be featured publicly, please advise us in writing before your event date.



9. Third-Party Websites


This website may link to third-party platforms including Instagram and TikTok. These platforms have their own privacy policies, which we encourage you to read. Darcy Hart is not responsible for the privacy practices of any third-party websites.



10. Accessing and Correcting Your Information


Under the Australian Privacy Act 1988, you have the right to access personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.


To request access or a correction, please contact us at:

Enquiries@DarcyHart.com.au


We will respond to your request within a reasonable timeframe.



11. Complaints


If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may make a complaint by contacting us at Enquiries@DarcyHart.com.au. We will investigate and respond within 30 days.


If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992



12. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page with the date of the most recent revision. We encourage you to review this policy periodically.



13. Contact Us


For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact: Enquiries@DarcyHart.com.au, Brisbane, Queensland, Australia